Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Prescription Refill Policy
Please allow at least 72 business hours for all prescription refill requests in-house. For external pharmacy requests, it can take more than a week to gain approval from the appropriate vet. Plan accordingly when your pet is running low on medication.
You can also request medication refills through our online pharmacy!
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, pets may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet.
Drop Off and Urgent Care Appointments
For your convenience, “drop-off” appointments are available under certain circumstances like when a pet has urgent needs and no conventional appointments are available. In these cases, our doctors can examine the patient at some point between previously scheduled appointments or during a time reserved for admitted patients. Once the animal has been examined, the doctor will give you a call to go over the diagnosis and to give you discharge instructions.
We understand that at times your animal will need urgent medical attention. For such a time we do provide urgent care exams. If you feel your animal is in need of such care, please call (970) 513 8400 and we will attend to the animal as promptly as possible. There is an additional fee for urgent care work-ins.
Payment Policy
We require full payment at the time that services are rendered. We accept Visa, MasterCard, Discover, and American Express. We do not accept personal checks. If you need financial resources, we recommend CareCredit as an interest deferment option and LAPS as a financial aid and/ or reimbursement option.